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Rates & feesHow to get a quote?Choose your crypto, its network, and the payout method before viewing the net amount.Rates & feesWhy did my quote expire?A quote is valid for 120 seconds; a new request may give a different amount.Rates & feesHow to read fees and the net amount?Distinguish the converted value, service fees and the amount expected for the beneficiary.Rates & feesWhy is no rate offered?Quotes require two recent and consistent observations.Rates & feesWhy is my amount refused?Limits depend on the converted amount and service settings.Deposits & networksHow to prepare my crypto deposit?Check together the asset, network, address, and requested amount.Deposits & networksMy deposit doesn't appear yetCheck the sending and use its identifier to refresh tracking.Deposits & networksWhat do pending confirmations mean?A detected deposit must reach the expected number of confirmations before payment processing.Deposits & networksI sent a different amountA deposit lower or higher than the expected amount requires a review.Deposits & networksI used the wrong network or addressGather the sending information without assuming that recovery is possible.Payments & refundsWhich payout method can I choose?Available options depend on the selected country and currency.Payments & refundsWhat details should I provide?Enter the beneficiary's exact information and check the summary.Payments & refundsWhat does "Manual processing" mean?The deposit is accepted and the payment still needs to be processed and referenced.Payments & refundsMy exchange is paid, but I don't see the fundsCheck the recorded reference, details and destination account.Payments & refundsHow to recognize a recorded refund?The Refunded status comes with a reference to the external transaction.Identity verificationWhy is verification required?Certain service rules may suspend the process before the deposit.Identity verificationWhere do I send my verification documents?The current journey does not involve sending identity documents.Identity verificationWhat happens during a manual review?A particular case requires a decision after examining the exchange and the deposit.Identity verificationWhat to do if the deposit deadline is exceeded?A late deposit does not automatically resume the payment process.Identity verificationHow do previous exchanges influence a verification?Rules may take into account the cumulative amount over a period, in addition to the unit amount.Account & accessWhy create an account before an exchange?The account allows you to find exchanges, their tracking and their summaries.Account & accessWhere can I find the tracking of my exchange?The account history gives access to each reference and its status.Account & accessHow to keep a summary of the exchange?Download the operation information from its detail page.Account & accessI forgot my passwordUse recovery when available and protect the received link.Account & accessWhy do I need to log in again?A session may expire after a period of inactivity or a password change.SecurityHow do I protect access to my account?Use a unique password and also protect your email.SecurityHow to verify a message that claims to come from the service?Return to the official site before using a link or transmitting information.SecurityShould I share my wallet's recovery phrase?Your keys and recovery phrase are never part of the exchange flow.SecurityHow to verify the address before sending?Check the full address and network in the wallet before validating.SecurityWhat precautions should I take on a shared device?Limit exposure of your access and uploaded documents.