The login page offers password recovery by email when this service is available. If sending is not enabled, a message indicates this: no email should then be expected. Check the information displayed after your request before trying again.
When a recovery link is sent, it is single-use and remains valid for thirty minutes. Use it only from your own email and do not share it with anyone. After reset, existing sessions are revoked and a new login may be required.
Steps to follow
- 1Open recovery from the login page.
- 2Enter the account address and read the result of the request.
- 3If an email is sent, follow its link to set a new password.
The information specific to your exchange is in its summary. Keep its reference when contacting support.