Account checks
Understanding an identity verification request.
Some transactions require additional information before processing can continue.
A verification may occur during your journey
Creating or continuing an exchange may depend on the verification level of your account. The service rules take into account amounts and recorded activity. When verification is required, follow the instructions associated with your transaction. An internal threshold does not constitute a general exemption from providing information.
Wait for instructions before sending documents
Your exchange page indicates whether a verification is blocking the rest of the journey. Do not spontaneously send an identity document to an address found elsewhere or in a private message. Use only the verification instructions officially offered for your account. If no channel is available, keep your reference and suspend sending documents.
An ongoing verification may suspend the operation
During the review, some steps of the exchange remain unavailable. This status does not invite you to make an additional deposit or to create multiple operations to bypass the request. Check the file information and wait for its update. If you have already sent funds, keep the reference and the transaction ID.
Account verification does not validate details on your behalf
Even after identity validation, you must verify the sending network, amount, and beneficiary details for each exchange. Information may differ from one transaction to another. Account validation also does not guarantee a payment delay: the deposit, confirmations, and receiving conditions must still be met.