A sender name, logo or exchange reference is not enough to confirm the identity of the person contacting you. If a message asks you to log in, open the site you usually use directly and check your account from that address.
Do not follow a request for an additional transfer presented as necessary to unlock your funds without verifying it through the available official channels. No one should receive your password, recovery link, private key, or recovery phrase.
Steps to follow
- 1Open the site directly from your usual address.
- 2Compare the indications with the exchange details.
- 3Verify any unusual request through an official contact before acting.
The information specific to your exchange is in its summary. Keep its reference when contacting support.