The exchange process requires sending from your wallet to an assigned address. It does not ask you to import a recovery phrase or private key. Keep these out of forms, support messages, and shared screenshots.
To trace a deposit, the useful information is its exchange reference, the network used, and the transaction identifier. Anyone who demands your secrets to trace or refund a transfer should be considered suspicious. Stop the transmission and return to the official site contacts.
Steps to follow
- 1Never enter your recovery phrase on the site.
- 2Share only the necessary transaction information.
- 3Stop any exchange that asks for a private key or secret phrase.
The information specific to your exchange is in its summary. Keep its reference when contacting support.