The same crypto can exist on multiple networks. The token name or a similar-looking address is not enough to make a transfer compatible. The exchange tracking checks the intended network, the recipient, and, for a token, its identity on that network.
If the send does not match the instructions, no recovery can be promised. Never share your recovery phrase or private key to request help. Keep the transaction ID, the network used, the destination address, and the exchange reference.
Steps to follow
- 1Note the exact sending details in your wallet.
- 2Compare them with the instructions recorded for the exchange.
- 3Keep these elements and use only the official contact available.
The information specific to your exchange is in its summary. Keep its reference when contacting support.