Start by checking in your wallet that the send was actually broadcast. A withdrawal request still processing on a platform does not necessarily correspond to a transaction visible on the network. Keep the transaction identifier when it becomes available in your wallet.
In the exchange detail, enter this identifier if the field offers it, then launch a verification. Tracking distinguishes a detected deposit from ongoing confirmations. If the tracking source is unavailable, try again later without sending the same amount again.
Steps to follow
- 1Check the status of the transfer in your wallet.
- 2Compare the network and destination address with the exchange.
- 3Enter the transaction identifier and then refresh the tracking.
The information specific to your exchange is in its summary. Keep its reference when contacting support.