A detected deposit is not immediately considered sufficiently confirmed. The tracking page shows the observed confirmations and the number required for the chosen network. Their progress depends on the network; the time elapsed since your sending does not replace this check.
Keep the detail page open to benefit from its refresh, or use the provided verification. Once the exact amount and confirmations are validated, the exchange can move to manual processing. This status corresponds to payment preparation, not receipt by the beneficiary.
Steps to follow
- 1Check the number of confirmations on the details page.
- 2Refresh tracking if necessary.
- 3Wait for the exchange to progress without making a second deposit.
The information specific to your exchange is in its summary. Keep its reference when contacting support.