Prefer a personal device to consult your exchanges and their receiving details. If you use a shared device, avoid saving your password or documents on it. Do not leave the account page open when you step away from the screen.
At the end of your use, log out of the account and your email. Also check the location of the summaries you downloaded: they may contain information about your operations. Automatic session expiration does not replace voluntary logout after use.
Steps to follow
- 1Avoid saving access on the shared device.
- 2Log out of the account and your email after use.
- 3Make sure your uploaded documents do not remain accessible to other users.
The information specific to your exchange is in its summary. Keep its reference when contacting support.