An exchange under manual review may be subject to a refund executed separately and then recorded by an operator. The Refunded status appears with an external reference. Recording this status does not itself trigger a transfer and does not represent a promise of systematic refund.
To verify receipt, compare the displayed reference with the history of the wallet or account concerned. If the information does not match, keep the exchange summary and the available receipt elements. No guaranteed refund deadline is announced by this page.
Steps to follow
- 1Open the details of the exchange marked Refunded.
- 2Note its refund reference.
- 3Compare it to the history of the relevant account or wallet.
The information specific to your exchange is in its summary. Keep its reference when contacting support.