The exchange detail page offers downloading a summary. This text document includes the operation information and available references, including payment or refund references when recorded. You must be logged in to the relevant account to access it.
The summary describes the state recorded in the service at the time you download it. It does not replace a bank statement or independent proof of receipt of funds. Also keep the supporting documents from your wallet and the destination account to reconcile the different steps.
Steps to follow
- 1Open the exchange from your history.
- 2Use the download button for the summary.
- 3Keep the file with proof of sending and receipt.
The information specific to your exchange is in its summary. Keep its reference when contacting support.