The Paid status corresponds to a payment declared by the operator with an external reference. It does not alone confirm the actual credit on the destination account. Check your bank or payment service and verify the currency and the account concerned.
Gather the exchange reference, payment reference, amount, and date indicated. This information allows you to describe the operation precisely when contacting the service or your institution. Avoid creating a new exchange or sending crypto to speed up receipt.
Steps to follow
- 1Check the recipient account and the expected currency.
- 2Note the reference and payment date in the exchange.
- 3Use this information to request verification through official contacts.
The information specific to your exchange is in its summary. Keep its reference when contacting support.