A quote remains valid for 120 seconds. After this period, it can no longer be used to create an exchange and you must request a new one. The amount may then change, since the rate used depends on market observations available at the time of the request.
The expiry of a quote and the end of the deposit window are two distinct steps. If you have already created the exchange, consult its tracking page: it contains its own reference, status and instructions. Do not create a new exchange to replace a deposit already sent.
Steps to follow
- 1Check if an exchange already appears in your history.
- 2If no exchange has been created, request a new quote.
- 3Re-read the new amounts before confirming.
The information specific to your exchange is in its summary. Keep its reference when contacting support.