The site may indicate that verification is required, but it does not currently offer a form to submit your identity documents. The absence of a submit button is therefore normal. Do not attach sensitive documents to a free message or to a randomly found service.
Before any transmission, verify the identity of the interlocutor and the official channel offered on the site. A request related to an exchange must be able to be linked to its reference. Never communicate your password, recovery phrase, or private key to justify your identity.
Steps to follow
- 1Consult the verification reason and the exchange reference.
- 2Check the available methods with the official contact displayed.
- 3Do not transmit any document until a suitable channel is identified.
The information specific to your exchange is in its summary. Keep its reference when contacting support.