The deposit is verified against the exact amount expected in the exchange. A lower or higher amount may result in manual review. This includes withdrawals where your wallet or platform deducted fees from the initially announced amount.
Do not spontaneously send a supplement or create a second deposit to compensate. Multiple transactions may require additional checks. Keep the exchange reference, transaction IDs, and actually sent amounts to allow review of the situation.
Steps to follow
- 1Compare the expected amount and the amount actually received at the destination.
- 2Keep the exchange reference and the transaction ID.
- 3Check the review indications on the tracking page.
The information specific to your exchange is in its summary. Keep its reference when contacting support.