To establish a quote, the service compares recent prices from CoinMarketCap and CoinGecko. If an observation is missing, too old or shows too large a discrepancy with the other, the request is refused until the necessary conditions are met.
An unavailability does not mean that your wallet is at fault. It may also concern the network or the selected payout method. Read the displayed message and then check the status page. A previously saved amount or a screenshot does not allow creating an exchange.
Steps to follow
- 1Read the reason for unavailability in the calculator.
- 2Check the availability of the network and payout method.
- 3Try again later to get a recent quote.
The information specific to your exchange is in its summary. Keep its reference when contacting support.